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Support Plans

Flexible support for the functions critical to your business

Viridian IT offers a full range of support options tailored to the demanding needs of our customers. We pride ourselves in providing world-class support so that our customers can rest assured that their end-users are well served. Below is a brief summary of support options – and our sales support staff is happy to consult with you in greater detail.

The monthly price would cover any and all problems without any excess charges. This enables you to have a figure you can budget around. The major benefit of this is peace of mind knowing someone is just a phone call away. So many businesses rely 100% on their IT systems without even realising it.

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Adding Synology NAS to Server 2008 via iSCSI

This article will give you instructions on how to take a Synology NAS and connect it to a Server 2008 system for use as local storage.

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A support plan to suit your needs

Ad-Hoc

Per hour
  • 9:00am - 5:30pm phone and email support
  • Billed in hourly increments
  • Maximum 12 hour response
  • No guaranteed uptime
  • Server maintenance scheduled when possible
  • Remote support billed in half hour increments
  • Onsite support billed at a premium rate
  • CTO access not available
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Essentials

$500/mo
  • 9:00am - 5:30pm phone and email support
  • Support available outside these hours is billed per hour
  • Maximum 6 hour response
  • 99% server uptime
  • Server maintenance scheduled during business hours
  • Unlimited remote support
  • Onsite support billed at a reduced rate
  • Access to CTO billed per hour
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Platinum

$1000/mo
  • 9:00am - 5:30pm phone and email support
  • 24 hour response via email and call back service
  • Maximum 4 hour response
  • 99% server uptime
  • Server mainteance outside business hours
  • Unlimited remote support
  • Unlimited onsite support
  • Included access to CTO
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